Coupon Policies

How it Works:
  • User may reach to our website directly OR from social media posts / ads OR from google search result OR from our offline ads OR any other mode.
  • User may browse through various Coupons / Offers available on our website, and check the what benefits they are getting, what discounts they are receiving, where they can redeem the coupon, terms & conditions to be met to avail the offer, etc details before they purchase any coupon (we can not control the part where user does not read anything and just purchase the coupon).
  • On successful purchase of a Coupon, we send an email of Coupon Code to the given Email Address and also send SMS on their given Mobile Number. 
  • This Coupon Code needs to be used for the Redemption of the stated offer / discount at specified Location.
  • This Coupon Code comes to you in plain text format i.e. there is no encryption set to access it. Consumers are responsible to protect the Coupon Code we send them on their given email address and mobile number. We are not responsible for the disclosure issue of any Coupon Code.
  • For each quantity of the Coupon, we generate separate Coupon Code so those can be used separately as per the customer convenience (and merchant's specified terms must be met to use the Coupon Code). 
  • On Merchant Side, they have facility to see purchased Coupons List with Customers Details for each of the Coupon created under their account (on their Merchant Panel account provided by us).
  • Merchant manually verifies coupon & customer details and then approve redemption of the same on our Merchant Panel from their account.
  • We are not involved in this process of verification and its completely up to Merchant / Vendor decision whether to approve it or not. In case of Dispute, customer can reach out to us and our team will follow up with Merchant on the matter before updating you.


Terms of Coupon Use:     

  • Coupon Code / Voucher will expire on the date specified on relevant Coupon Page.
  • It cannot be combined with other offers.      
  • Providing coupon code is mandatory to avail the offer      
  • Must be redeemed in a single visit (unless specified otherwise by merchant)     
  • Coupons can be redeemed only after due verification of the customer (email or sms of the coupon purchase, photo ID proof, if required)    


Cancellation / Refund Policy:

  • We do not have cancellation or refund policy after purchase is done, also it can not be valid for any cash back.
  • If customer paid twice for one transaction (by mistake or due to any other technical reason), then one transaction amount will be refunded via same source within 15 to 20 working days

 
Service Delivery Policy:

  • Our business is to provide Offers / Coupons of offline stores / business / service providers.
  • Individual page of the offer / coupon already contains all the information from Merchant like for how many days / till which date offer is valid, how to redeem the coupon, where to redeem it, etc.
  • On successful purchase / payment confirmation from the payment gateway, our platform immediately send individual Email and SMS for each purchased coupon quantity (so it can be used separately if needed). There is no other email from Merchant goes to our user / consumer. And as purchase / service payment happens offline at venue of merchant, we are not involved in service delivery process. Our role is to give some exclusive discounts to our users through coupons from our platform.

 

Important Notes:

  • Descriptions of the Merchant Offerings and Products advertised on the Site are provided by the Merchant. CityOfferings is not responsible for any claims associated with the description of the Merchant Offerings or Products. Pricing relating to certain Merchant Offerings, Products, and other available programs on the Site may change at any time in CityOfferings’s sole discretion without notice. So, it is advisable to go through the policies before making any purchase on our Site.
  • A Merchant may advertise goods, services or experiences on the Site, or with respect to Products, supply products to CityOfferings, that require Merchant to have an up-to-date regulatory authorization, license, or certification. CityOfferings does not verify, validate, or collect evidence of any regulatory authorization, license or certification from any Merchant.
  • CityOfferings is not a health or wellness provider and does not, will not and cannot refer, recommend or endorse any specific professional, services, products or procedures that are advertised on the Site. The Site is not a substitute for professional advice, including, without limitation, medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a health condition. Never neglect to seek out or delay or disregard professional advice relating to your health because of something you have read on the Site.
  • CityOfferings may, in its sole discretion, verify a user’s identity prior to processing a purchase. CityOfferings may also refuse to process a purchase, may cancel a purchase, or may limit quantities, as reasonably deemed necessary, to comply with applicable law or to respond to a case of misrepresentation, fraud or known or potential violations of the law or these Terms of Sale. Refunds for cancelled orders may be issued where appropriate.
  • If an offer becomes unavailable between ordering and processing, CityOfferings will either cancel or not process the order and will notify you by email. Refund will be processed by the same mode of payment as was used while ordering by the Customer.
  • CityOfferings does not guarantee that it offers best available rates or prices and does not guarantee against pricing errors. CityOfferings reserves the right, in its sole discretion, to not process or to cancel any orders placed, including, without limitation, if the price was incorrectly posted on the Site. If this occurs, CityOfferings will attempt to notify you by email. In addition, CityOfferings reserves the right, in its sole discretion, to correct any error in the stated retail price of the Merchant Offering or Product.
  • Some services for which CityOfferings Voucher(s) can be redeemed are activities that involve potential bodily harm (such as different forms of adventure sports and activities.), and for those activities CityOfferings takes no responsibility for the service or activity being offered, and the User takes responsibility for his or her own actions in utilizing the services for which the CityOfferings Voucher can be redeemed.
  • CityOfferings website is a platform which facilitates promotion of various Offers offered by merchants, on their respective services and products by way of offering vouchers.
  • In case of disputes, we are Subject to Ahmedabad Jurisdiction.